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HP Notebook Computer and Mobile Workstation Battery Safety Recall and Replacement Program

Test your computer HERE or HP

HP issues recall for 50,000 Lithium-ion batteries

Posted: Jan 05, 2018 6:10 PM EST Updated: Jan 05, 2018 6:24 PM EST

 
HP issues recall for 50,000 Lithium-ion batteries
HP is issuing a recall for 50,000 of their Lithium-ion batteries for notebook computers and mobile workstations after discovering the batteries can overheat, posing a fire and burn hazard.
(Photo: US Consumer Product Safety Commission)
(Photo: US Consumer Product Safety Commission)

 

(Photo: US Consumer Product Safety Commission)

 

(Meredith) – HP is issuing a recall for 50,000 of their Lithium-ion batteries for notebook computers and mobile workstations after discovering the batteries can overheat, posing a fire and burn hazard.

This recall involves lithium-ion batteries for HP Notebook computers and mobile workstations. The batteries were shipped with or sold as accessories for the following:

ProBook

ZBook

x360

Pavilion

ENVY

11

HP Probook 640 G2 HP ZBook Studio G3 HP x360 310 G2 HP Pavilion x360 HP ENVY m6 HP 11 Notebook PC
HP Probook 640 G3 HP ZBook 17 G4 N/A N/A N/A N/A
HP Probook 645 G2 HP ZBook 17 G3 N/A N/A N/A N/A
HP Probook 645 G3 N/A N/A N/A N/A N/A
HP Probook 650 G2 N/A N/A N/A N/A N/A
HP Probook 650 G3 N/A N/A N/A N/A N/A
HP Probook 655 G2 N/A N/A N/A N/A N/A
HP Probook 655 G3 N/A N/A N/A N/A N/A

The batteries were also sold as accessories or replacement batteries for the HP ZBook Studio G4 mobile workstation or for any of the products listed above.

My Batter Is On The List. Now What?

Consumers should immediately visit www.HP.com/go/batteryprogram2018 to see if their battery is included in the recall and for instructions on how to enable “Battery Safety Mode” if their battery is included in the recall.

The website provides consumers instructions on how to initiate the validation utility to check their battery and what to download if their battery is included in the recall.

[Click Here To View The Recall On The US Consumer Product Safety Commission's Website]

These batteries are not customer-replaceable. HP will provide free battery replacement services by an authorized technician.

Incident Reports

HP has received eight reports of battery packs overheating, melting, or charring, including three reports of property damage totaling $4,500 with one report of a minor injury involving a first degree burn to the hand.

Where Were They Sold?

Best Buy and other stores and authorized dealers nationwide and online at Amazon.com, HP.com, and other websites.

The batteries were shipped in notebook computers and mobile workstations sold from December 2015 through December 2017 for between $300 and $4,000.

The batteries were also sold separately for between $50 and $90.

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Last updated: 01/06/18.